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How to Make Big and Bulky Last-Mile Work For You

Hats off to you for always wanting to make life easier for your customers. You always try to innovate and meet customer demands. You go the extra mile to ensure that bulky items like fitness equipment, fridges, sofas, or even gigantic artwork seamlessly reach your warehouse to your client’s doorstep.

Sorry to burst your bubble, but just imagine the frustration of a customer eagerly awaiting the delivery of a new sofa, only to experience delays, lack of communication, and, ultimately, a damaged product upon arrival. 

This scenario is a nightmare for the customers and businesses trying to make a mark for themselves while ensuring customer satisfaction. 

In logistics, last-mile delivery of large and bulky items is one of the toughest tasks companies face. 

How do we turn this challenge into an opportunity? Read on to discover strategies for making last-mile delivery work for your business.

What are the Benefits of Big and Bulky Last-Mile Delivery?

Bulky Last-Mile Delivery

Big and bulky last-mile delivery brings large items right to your door. This step is key but often costs a lot and takes time. Yet, it offers great benefits. Here are some of the benefits of last-mile delivery:

For Businesses

  • Customer satisfaction: Quick and reliable deliveries make customers happy and loyal.
  • Competitive advantage: Fast delivery sets you apart from competitors.
  • Increased efficiency: Streamlining deliveries cuts costs and boosts profits.
  • Improved brand loyalty: Positive delivery experiences keep customers coming back.
  • Flexibility and scalability: Easily adjust delivery operations to meet demand without losing quality.

For Customers

  • Convenience: Products arrive right at your doorstep, saving you a trip.
  • Faster delivery times: You get your purchases quicker.
  • Increased transparency: Track your package and know when it will arrive.
  • Flexible delivery options: Choose when and where your package is delivered.
  • Reduced shipping costs: Efficient deliveries can lead to lower or no shipping fees.

What are the Roadblocks in Big and Bulky Last-Mile Delivery? 

Roadblocks in Big and Bulky

Delivering those big-ticket items—think sofas, fridges, or treadmills—brings its unique challenges, which are:

  • Getting the big stuff from A to B: Bulky items aren’t just a pain to move; they require space, extra hands, and sometimes special gadgets to lift and shift. 
  • Maximizing truck space: Have you ever tried fitting a square peg into a round hole? That’s what trying to make everything fit perfectly in the truck looks like. Big items take up a ton of space; sometimes, they need special tools to move around safely.
  • City challenges: Delivering large packages in tight urban spaces or hard-to-reach areas, especially navigating narrow streets and limited parking, is a real challenge.
  • Traveling from far-off warehouses: Big items often come from distant warehouses, making the delivery journey longer.
  • The last mile installation: It’s not just dropping off; Some items must be set up or installed, requiring careful coordination to ensure the installation team arrives on time.
  • Managing free shipping costs: Who doesn’t love free shipping? But “free” comes at a cost for large items. It’s a tough balancing act for retailers, trying to cover those costs without hiking prices too much or eating into profits.

How Can You Solve Your Big and Bulky Delivery Challenges?

Solve Your Big and Bulky


Big and bulky delivery can be tricky, but here are some smart ways to tackle those challenges:

  1. Plan your routes smartly

Use tech to find the best paths. This will save time and ensure that your drivers avoid traffic jams and tight spots.

  1. Use the right vehicles

Choose vehicles that match the size and requirements of your items. The right fit minimizes complications during transport.

  1. Keep customers in the loop

Implement real-time tracking to oversee your delivery fleet. Tell your customers when to expect their delivery. A quick text or email can make a big difference and keep them happy.

  1. Train your team

 Make sure your delivery crew knows how to handle big items. A well-trained team moves things quickly and safely.

  1. Offer flexible delivery options

Allowing customers to pick delivery slots adds convenience for them and reduces failed delivery attempts.

  1. Closer warehouses

Positioning your warehouses closer to your customer base cuts down on delivery times and costs.

  1. Efficient packaging and handling

Invest in quality packaging and equipment like forklifts and dollies to safely move large items. Proper preparation prevents damage and speeds up the delivery process.

  1. Partner with a 3PL

It’s best to work with pros. A 3PL partner has the tools and know-how to handle big deliveries smoothly which can significantly ease the burden of big and bulky last-mile deliveries.

Why You Should Choose a 3PL for Last-Mile Deliveries?

3PL for Last-Mile Deliveries

Choosing a third-party logistics (3PL) provider for your big and bulky deliveries is smart. Here’s why:

  • Expertise: 3PLs know how to handle large items. We have the skills and know-how to deliver your products safely and on time.
  • Save Money: Working with a 3PL can cut costs. We have the network and tools to do the job efficiently, saving you money in the long run.
  • Better Coverage: 3PLs can reach more places. We have the infrastructure to deliver your items far and wide, expanding your reach.
  • Flexibility: 3PLs can adapt to your needs. Whether it’s a busy season or a sudden increase in orders, we can scale up or down quickly.
  • Less Stress: Let the experts take over. With a 3PL handling your deliveries, you can focus on other parts of your business without worrying about logistics.

Streamline Your Last-Mile Delivery with MacMillan
Last-Mile Delivery with MacMillan

We at MacMillan excel at delivering your goods, whether small parcels or big and bulky items, to their final destination safely and on time. We ensure your last-mile delivery is smooth, efficient, and, most importantly, stress-free.

Here’s how we stand out:

  • 45 Distribution Centers: Positioned strategically to cover you coast to coast.
  • Over 3,000 Drivers: A large team of professionals ready to roll out.
  • Nationwide Reach: Our infrastructure spans the country, making no place too far.

We have a robust logistics network, the tools, and the team to tackle your last-mile challenges head-on.

Let’s make your delivery worries a thing of the past.

Contact us today!

MacMillan Supply Chain Group Elevate Your Logistics Experience

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Meet the Author:



Kate Nowak isn't your typical author. With a career that's as diverse as the landscapes she's traversed, Kate embodies the spirit of the Canadian supply chain and transportation industry. Her passion for global trade burns brightly, fueled by firsthand experience across every facet of the logistics world.
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